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We strive to fulfill your order promptly and ship well-packed orders carefully. We guarantee the condition of every item as it's described on our website and internet platforms on which we sell. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 14 days of the estimated delivery date. Returns need to be shipped back to us in the condition received, using protective packaging with tracking information. If you've changed your mind about a book that you've ordered, please contact us and we'll respond within 2 business days with full details.